Your business does not stop at your website or marketplaces where you sell and the range of products you sell online is not enough. Customers’ first impressions begin on your website and end with the delivery of the goods they have bought. The quality of your courier is as important as the quality of your products.
Customers know how to be really ruthless when they receive products late or worse when they get damaged. This means that the way you choose to deliver products is essential. Even more so if you sell in a marketplace that evaluates customer satisfaction using Net Promoter Score and which set the standard satisfaction at 4.8 on a scale from 0 to 5. You can trust on the Schumacher Cargo Logistics for the best use here.
Businesses Often Underestimate the Choice of Courier and Delivery Service
Experts says that works with e-motion a logistics and distribution company that serves many small and medium-sized e-commerce businesses and is developing its business in Italy, by proposing solutions transport and delivery in Pay Per Use mode.
When a company decides to collaborate with a particular courier, it must know that the courier’s activity immediately becomes an extension of their brand as a result, any shortcomings on the part of the courier will have a negative impact on the image of the company and its reputation. How to choose a courier is therefore a chapter in your business where you need to pay attention.
Does it have the right price?
This does not always mean that the cheapest option is the best. You must evaluate how important it is that the product is delivered safely, quickly and with certain costs. If the price is as low as possible, there could be a good reason for this. And somewhere, in the average of the possible choices, there may be the best choice.
Are there good reviews?
A company can say what it wants when you ask it, but you can’t hide it from reviews. Do some research and see what people have said about the company. Couriers are a regular topic on discussions.
Is it flexible?
If a courier really cares about becoming a partner of your company, he will try to understand your needs and give you the best solution. A good company will make every effort to meet the specific needs of its client.
A company should look for a courier that shows a real interest in their goals and is therefore willing to customize a solution around those requirements. These companies tend to measure their success on the level of satisfaction of their customers, and will always give that something extra to satisfy their needs.
Is it international?
If you have a global customer base, it makes sense to choose a courier that takes care of your needs abroad. Life is easier if you’re dealing with great service.
Do you have a monitoring capacity?
You absolutely have to keep track of where your packages are. And when the delivery is late, find out where they are and what happens. Your customers want to monitor their packages and you should take action by anticipating their requests for information.
Is there good customer service?
If something goes wrong, you need to talk to someone quickly and directly. There’s nothing worse when you’re trying to solve an urgent problem sitting in front of an unresolved e-mail, a help desk that doesn’t respond and no one willing to help you.